Care Instructions

How do I care for my new Parvanah Collective jewelry?

Below are some guidelines for maintaining the beauty of your new jewelry.

~ Please be gentle and treat your piece with love and kindness. Hard tugs and rough wear may cause the chain or cord to break.

~ Think of your piece as a finishing touch. Adorn yourself with it after you’ve applied any lotions, perfumes, or hair products.

~ Although some will say that gold-filled and sterling silver jewelry is safe to wear in the water, we recommend avoiding this as a general precaution. This is because certain kinds of water can negatively effect precious metals. For example, although you can technically wear silver in water, if it’s a swimming pool with chlorine then your sterling silver can darken. If it’s a hot tub or jacuzzi tub, then it’s even more likely to darken. If it’s salt water then it’s likely to corrode.

~ For jewelry made with cord, make sure to remove your piece before getting wet. Showering, bathing, swimming and the like can weaken the cord and any knotting.

~ We recommend removing precious metal jewelry before sweaty exercise. Depending on the acidity of your sweat, it may result in your precious metals tarnishing quicker.

~ We recommend removing your jewels before sleeping. No one needs their hair tangled up in chain, or even worse, a mid-sleep flail leaving your jewel sad and broken in your bed.

~ To keep your precious metal clean and sparkly, use a cleaning and polishing cloth that is designed for the type of metal used in your jewelry. Try to avoid any gemstones in your jewelry as some are sensitive to the cleaning solution in polishing cloths.

~ For jewelry made with cord you can clean your piece by gently wiping it with a slightly damp cloth.

~ Rotate the wearing of your piece with other jewels in your collection.

~ Store your jewels in a special spot to protect it from being banged or snagged.

 

How do I care for sterling silver?

~ Wear your sterling silver jewelry often. The oils in your skin help to "clean" the silver.
~ Avoid exposure to household chemicals, perspiration, rubber, chlorinated water, or any substances which contain sulfur (e.g. eggs, mustard, latex, wool)
~ Avoid excessive exposure to sunlight, which tarnishes sterling silver. Remove sterling silver jewelry before sunbathing or swimming.
~ Put your sterling silver jewelry on last, after you've applied any lotions, perfumes, or the like. These products can tarnish your silver.
~ Store your silver individually in plastic bags to reduce scratches and to reduce tarnishing from air. An anti-tarnish strip in the bag is ideal.
~ Use a silver polishing cloth to clean your silver jewelry.

 

What is "Gold-filled" and how do I care for it?

"Gold-filled" is the term given to sheet, chain, beads, and the like that contain at minimum 5% gold (on the outside) that is bonded by heat and pressure to jeweller's brass (in the core). In comparison, "gold-plated" contained a minuscule layer of gold that is usually around 0.05% gold on the outside. This is the reason why you will often find that with gold-plated jewelry the gold will eventually rub off. 

Gold-filled jewelry is easy to take care of. Generally all that is needed is a tiny amount of mild soap to clean the gold, rinse it completely, let it air dry completely, and then gently rub it with a non-abrasive cloth to bring back the shine. You can also find gold jewelry cleaning cloths to clean and gently buff the gold.

 

How do I care for copper jewelry?

Copper naturally tarnishes and forms a patina of sorts on the surface. Although you may like the look of this darker colour (we certainly do!), you may desire to clean your copper if it becomes too dark or starts to form a green tint to it. 

[Here is a link] to a web page that describes how to care for copper. 

We do not recommend immersing jewelry that is made with cord or has any form knotting as it may loosen the knot or weaken the cord. Instead, follow their recommendation for creating a small amount of paste that you can rub onto the copper (found within Step 2 - Mixing and Applying Your Copper Cleaner).


Custom Malas

When can I expect my mala to be completed?

Once you’ve purchased a custom mala option I will send you an email within 24 business hours containing a link to our custom mala form. Designing your mala will begin once the completed form is received.

The length of time it takes to create a mala varies based on what kind of design process you choose. 

One of the qualities that makes Parvanah Collective malas special is the care and intention behind making them. Each mala is individually designed – no mass production here. I feel deeply about my creative process and know that my best work is made when I have the time and space to create when I am energetically aligned. Thank you for honouring my process.

GUIDED DESIGN

It takes approximately 2 – 5 weeks to complete a guided design mala.

Note: the duration of time depends on how long it takes to receive responses via Etsy conversation, whether I require further clarification, and whether I’m waiting for components of the mala to arrive in the mail. See below for the details of the Guided Design Process.

INTUITIVE DESIGN

It takes approximately 1 – 3 weeks to complete an Intuitive Design mala.

Note: the duration of time depends on whether I require clarification on your custom mala form and whether I’m waiting for components of the mala to arrive in the mail.See below for the details of the Intuitive Design Process.

 

What is an Intuitive Design mala?

Intuitive Design is where I create a divine mala based on key information you give me (don’t worry, I have a form that you fill out that gives me everything I need). With this option you place the design in my hands. This is my most popular option.

Why? Because my clients know that my mala making isn’t rushed and that what is created speaks directly to what they really need.

How? I have a deep-rooted sense of intuition and a gift for seeing and sensing patterns in words and stories. This means that I will take what you’ve written, sit with it, meditate on it, pull some oracle cards, and create your piece when the divine inspiration comes to me. It’s magical. It truly is. Check out our Client Love to read some of the beautiful testimonials from my clients.

All custom malas are a final sale. Custom malas are not applicable for discounts or coupons.

 

What is a Guided Design mala?

Guided Design is a collaborative process that involves everything in the Intuitive Design with the added layer of two rounds of feedback on mala mockups. Read on for the details.

DETAILS OF THE GUIDED DESIGN PROCESS

Once the questionnaire is received by me I will select focal pieces (e.g. pendant stones, tassels, charms) that I feel align with your questionnaire responses and then send you photos of them to see which one(s) you feel drawn to. After a pendant has been decided on I begin the process of creating a mockup of the rest of the mala – the beads surrounding the focal piece, the counter bead design, and the beads surrounding the top of the mala (the second counter bead section). When that mockup is ready I send you photos and a description of what I have put together. From here we can go through potentially 2 rounds of feedback from you (i.e. feedback from you, I make some changes and send new photos, another round of feedback from you, I make a final mockup). Once the two rounds of feedback* are complete and/or the mala is strung I cannot make any further changes. After the mala is strung and shipped to you I will email you a keepsake PDF that talks about your mala and its meaning along with a photo. Throughout the time we work together I keep you updated with where I am in the design process so that you know exactly what is happening on my end. This process can take from 2 – 5 weeks from receipt of your questionnaire responses to shipping of the mala depending on how quickly we communicate and if additional supplies need to be sourced**.

* I will respond to your feedback within 24 business hours. In order for this to be a mutually fulfilling experience I require my clients to be quick in their feedback, too. All feedback must be received within 3 weeks of the original purchase date. If I do not hear from you I will attempt to contact you two times via the email you provide at time of purchase. If I cannot get a hold of you and/or if I do not receive feedback by 3 weeks post purchase date, then I will create a mala that I feel drawn to create for you and ship it to the address provided at time of purchase. Once the mala is shipped then the order is considered complete.

** I will do my best to source specific stones, but if it is not possible to source them within a reasonable time frame and for a reasonable cost (as determined by me) then I reserve the right to offer alternatives.

All custom malas are a final sale. Custom malas are not applicable for discounts or coupons.


Shipping

What shipping methods are available?

Each item has its shipping methods specified at the cart checkout.

Due to their value, all malas are sent with tracking so that you can watch your mala on her journey home and so that there is recourse in the event that she gets lost.

 

Do you ship internationally?

We love our customers from all around the world! Yes, we ship internationally. However, there are some countries to which international mail service has been suspended.

>> Click here to see the current list of international mail service suspension

For countries to which mail service is active, you will see your shipping options and the pricing at the checkout.

 

How long will it take to get my package once it has been mailed?

The time from when you place your order to when you receive it vary greatly depending on:

  1. where you live (we ship from the beautiful Vancouver Island on the west coast of Canada), and
  2. what shipping option you choose.

Shipping within Canada is sent via tracked shipping. If you require faster shipping times, then please contact us so we can discuss your options.

Shipping to the United States is sent via tracked shipping. If you require faster shipping times, then please contact us so we can discuss your options.

Shipping to all other countries:
If you require shipping outside of Canada and the USA, please contact us so that we can send you a quote for shipping to your specific country.

 

Will I have duty/customs/taxes added to my order?

Parvanah Collective operates in Canada. Your order may have taxes, customs duties, or the like charged to it. These are decided by a customs agent when the package arrives in the destination country. We encourage our customers to contact their local customs office to learn about their country’s policies. These potential costs are in addition to the sale price, are out of the control of Parvanah Collective. Payment of taxes, customs duties, or the like are the sole responsibility of the purchaser.

 

Do you including tracking services with your shipping?

For customer cost reasons, Parvanah Collective offers both non-tracking and tracking options. Depending on the item, the default shipping method may be set to non-tracking with the chance to upgrade to a shipping with tracking option at the checkout.

Non-tracking shipping options: Once the package is out of our hands we will not be responsible for any damaged or lost packages caused by the carrier.

All malas default to shipping with tracking options only due to their value. If you would like to have us override that preset then please contact us before you pay for your order.


Damages

What happens if my Parvanah Collective jewelry arrives damaged?

If your Parvanah Collective jewelry arrives to you broken then we will replace or repair your piece for free at our own discretion. Please contact us immediately at hello [@] parvanah.com and include a description of what happened and a photo of the broken jewelry. If a replacement or repair is decided then we will ask you to ship the item(s) back to us using a basic prepaid shipping option from a postal service, including insurance and tracking. All jewelry will be subject to inspection to determine correct care and use. Unfortunately we will not be able to offer exchange when contact is made after 14 days of arrival.

 

Broken Mala (within 21 days)

If your mala breaks within 21 days of arrival then we will replace or repair your piece for free at our own discretion. Please contact us immediately at hello [@] parvanah.com and include a description of what happened and a photo of the broken mala. If a replacement or repair is decided then we will ask you to ship the item(s) back to us via a basic prepaid shipping option from a postal service, including insurance and tracking. Please ensure that you indicate “Return for Repair” on the item description section of our postal carrier’s shipping form. All jewelry will be checked to determine correct care and use. Unfortunately we will not be able to offer free repairs when contact is made after 21 days of arrival. We will cover the cost of shipping the item back to you.

 

Mala Repair (after 21 days)

Your mala broke! Congratulations!

When you bring a mala into your life it holds a particular intention or meaning. If it breaks this symbolizes that your relationship with the mala and it’s meaning or intention is complete. This may feel scary to let it go, but it’s a good thing. It means that you’re ready to move forward with a new intention and a new mala!

If your mala breaks after 21 days of arrival, or if you have a mala from another maker and need it fixed, then we can repair your piece for $75 + any additional costs that may incur due to missing beads. (We will notify you as soon as possible if the cost is expected to be over $75.) Please contact us immediately at hello [@] parvanah.com and include a photo of the broken mala. Because we are consistently turning over our stock we may not have the exact same beads that were used in your mala. We reserve the right to make substitutions as necessary at our own discretion. We will ask you to ship the item(s) back to us via a basic prepaid shipping option from a postal service, including insurance and tracking. Please ensure that you indicate “Return for Repair” on the item description section of our postal carrier’s shipping form. If there are fees are payable upon delivery to Parvanah Collective then we will contact to you to cover the fees or your product will be returned back to you, un-exchanged. You will be responsible for the cost of shipping the item back to you (via Canada Post with tracking).


Sensible Reminder

Malas and other divine jewels are made up of tiny beads that can be a choking hazard. Please do not place the beads in your mouth. 
Please do not let small children wear your Parvanah Collective mala or divine jewels as they could pose as a choking and strangulation hazard.

 

Colour, Size, and Accuracy

There are two main reasons for variation in colour. One is that computer monitors are not all calibrated equally and colour reproduction on the Internet is not precise. This means that colours could look different depending on what computer and/or browser you're viewing from. We do our very best to make sure that the photos we post are accurate for the piece that we are photographing. Please note that since our gemstones and wood stones are natural there will be variations in colour (i.e. the stones are not dyed and, therefore, colour isn't uniform) and size (i.e. some are hand-carved or shaped). This is especially important to remember for items that are not one-of-a-kind as we make each piece to order with the supplies we have on hand.